Formulating Effective & Safe Solutions for Skin Sensitivity & Aversions.
About Us
Committed to Quality
I am wholeheartedly committed to carefully selecting natural and organic ingredients to craft exceptional skincare solutions tailored to your sensitive skin!
Satisfaction Guaranteed
I want you to be completely happy with your shopping experience from order to delivery.
If you have questions about our products, delivery, or shipping, please don't hesitate to call or send an email!
Look and Feel Great
I make stock in small batches to provide you with the freshest product. I have a growing variety of essential products for different skin types. From day to night, I've got you covered! I formulate and make products with naturally occurring, primarily organic ingredients that are healthy for you and the planet.
Our why!
We are a family of people with very sensitive skin, all prone to eczema, dermatitis & psoriasis. When my daughter was little & allergic to nearly every commercial body wash I tried, I decided to look into making my own natural, gentle body washes for her. I found an online course in making natural skincare products. So I signed up & through my studies discovered so much about how many nasty chemicals are in the commercial products being sold & how much damage these chemicals can do to our bodies, especially in our still growing & developing children. From there I went on to do a Diploma in formulating natural skincare & haven't looked back. I discovered a passion for making these beautiful, natural products for my family & friends, so decided to turn my hobby into a business to share the beauty of natural & organic skincare with you & your families.
Click below to follow me on Facebook, there you'll find out about new products as they become available, also which markets you'll find me at & where they are located.
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Privacy Policy
WEBSITE PRIVACY POLICY This Privacy Policy applies to all personal information collected by KP Naturals Skincare via the website located at https://kpnaturals.com.au. 1. 2. 3. 4. What is "personal information"? (a) (b) (i) (ii) The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy. What information do we collect? The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: name, email address, postal address and phone number. How we collect your personal information (a) (b) We may collect personal information from you whenever you input such information into the website. We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies. Purpose of collection (a) (b) (c) The purpose for which we collect personal information is to provide you with the best service experience possible on the website. We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature. 5. Access and correction Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below. 6. 7. 8. Complaint procedure If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Kylie Phillips and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner. Overseas transfer Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances. How to contact us about privacy If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: kpnaturals.skincare@gmail.com.
Return and Refund Policy
REFUND POLICY OF KP Naturals Skin Care This Refund Policy ("Policy") applies to the following purchases: Purchases through www.kpnaturals.com.au 1. 2. General (a) (b) (c) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order. Australian Consumer Law (a) (b) (c) (d) (e) (f) Under the Australian Consumer Law: (i) (ii) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled to cancel the purchase; and (A) (B) (C) to a refund for the price of the goods; and compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us. If the failure with the service does not amount to a major failure, you are entitled to to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure. (g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced. (h) (i) 3. For clarity, a 'major failure' under the Australian Consumer Law includes circumstances where: the goods are substantially unfit for their normal purpose and cannot be easily fixed within a reasonable time; the goods are significantly different from their description or sample; the goods are substantially unusable; or the goods are unsafe. In the context of skincare products, additional examples of a 'major failure' under the Australian Consumer Law include: where the product causes significant adverse reactions beyond standard patch test warnings; where the active ingredients are measurably below the advertised concentrations; where the product's preservation system has failed before the stated expiry date; or where the product's efficacy claims are substantially unachievable under normal use conditions. Cancellation and Change of Mind (a) 4. We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere. Products Damaged During Delivery (a) (b) 5. (i) In the event that the product you ordered has been damaged during delivery: Please contact us as soon as possible. (ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product. We will arrange to collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within [7] days from the date of receiving the product. Any damage claims made after this period may not be accepted unless required by Australian Consumer Law. Exceptions Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if: You misused the said product in a way which caused the problem. (a) (b) You knew or were made aware of the problem(s) with the product or service before you purchased it. (c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted. (d) (e) (f) 6. Any other exceptions that apply under the Australian Consumer Law. You have attempted to resell, redistribute, or commercially exploit the product without written authorization, or have transferred the product to a third party in violation of the original purchase agreement. You have failed to maintain the product in accordance with provided care instructions, including but not limited to exposure to unauthorized cleaning agents, extreme temperatures, or modifications that void the warranty. Shipping Costs for Returns (a) (b) 7. The inspection of Returned Products shall be conducted according to the following criteria: (i) original condition and packaging integrity, (ii) presence of all original components and accessories, (iii) absence of unauthorized modifications or damage, and (iv) verification of the reported fault or defect. These criteria will be used to determine eligibility for repair, replacement, or refund under the Australian Consumer Law. The responsibility for return shipping costs shall be allocated as follows: (i) for products found to be faulty or not matching their description, KP Natuals Skin Care will bear all shipping costs. Response Time (a) (b) (c) 8. We aim to process any requests for repairs, replacements or refunds within 5 days of receipt. We will notify customers of the status of their request within [5] business days and provide regular updates until the matter is resolved. We will communicate all updates through the customer's registered email address or phone number, with final resolution confirmation provided in writing within [2] business days of completion. How to Return Products (a) (b) (c) (d) You can contact us using the contact email provided at the end of this Policy to discuss a return using the information. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase. To be eligible for a refund, repair or replacement, you must provide proof of purchase. You may be required to provide a government issued identification to qualify for a refund, repair or replacement. (e) Acceptable proof of purchase includes original receipt, order confirmation email, bank statement showing the transaction, or digital invoice from our system. Each document must clearly show the purchase date, amount, and item description. (f) (g) 9. In cases where standard proof of purchase is unavailable, we may accept alternative digital verification methods including screenshots of digital wallets, authenticated app purchase histories, or verified electronic payment records, subject to additional verification steps. For alternative digital proof submissions, we reserve the right to request secondary verification such as email correspondence with the vendor, two-factor authentication confirmation, or original digital purchase notifications within [DAYS] days of the transaction date. Contact Us If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: kylie@kpnaturalsskincare.com.au
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